What are the key factors to consider when selecting a call center telephone solution? - Daisy Business Solutions afterglow player

What are the key factors to consider when selecting a call center telephone solution?

Here is a list of the key factors to consider when looking at a call centre solution for your business
Does the system offer and Automated directory services?
Is there Caller ID recognition?
Can we enable Call blocking or Call forwarding?
Can we customise or call greetings, menu options, and ring tones?
How many extensions can we have?
What are my hold options?
Is there speed dialing?
What are my call transfer capabilities?
Are there shared message boxes?
Are all my Call logs updated regularly?