Call Centre Solutions
Reliable, integrated, and low-cost Call Centre solutions.
Call centres are an important department for most organisations that deal with a large base of clients. They enable customers to have real conversations with people via telephone, live chat, or email, and it's in these interactions where companies get to give their customers a good brand experience.
Having the right call centre equipment set up is critical across a number of factors that can influence the quality of your customer experience. Business Call Centre systems have evolved as customer demands have become greater and as a premier office automation company, Daisy Business Solutions are suppliers of the latest in call centre technology.
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Our Call Centre Solutions
Call Centre Infrastructure
Complete infrastructure setup from high-speed connectivity to VoIP services, handsets, and headsets for efficient call management.
- End-to-end setup
- VoIP integration
- Hardware management
Call Centre Software & Analytics
Advanced call routing, agent monitoring, real-time reporting, and workforce management tools built on the Yeastar P-Series platform.
- Real-time analytics
- Agent monitoring
- Call routing optimisation
Contact Centre Management
Integrated solution with self-service options, customizable customer experience, and automated reporting capabilities.
- Self-service options
- Customizable experience
- Scalable design
Daisy can assist with the infrastructure required to set you up, from high-speed connectivity to the latest in voice over IP (VoIP) services and technology, we can also manage your handsets and headsets requirements. Our aim is to ensure that you're able to manage all of your inbound and outbound calls efficiently.
Daisy offers a wide range of hardware and software call centre solutions that will allow you to:
- Enable call centre managers to manage their workforce
- Provide software to maintain call routing, flow, and records
- Provide the latest in call centre equipment hardware
- Add self-service options
- Customise the client's waiting experience
- Agent monitoring with up to the minute reporting and analytics
As unified communications and technology experts, we understand the complexities of setting up and managing call centre environments. Designed with the end-user in mind our systems are easy to use and come standard with a range of sophisticated features making them perfect for any sized inbound, outbound, or blended call centre setup. Feature-rich products that will help you establish integrated, reliable and cost-cutting solutions for your company.
Our call centre solutions are perfect for companies in the following industries
- Banking & Finance
- Education
- Retail
- Government
- Travel & Transportation
- Healthcare
- Tele Marketing
- And many more