Managed Server Services

Daisy's Managed Server Service includes proactive monitoring, maintenance, and support for your Microsoft Server operating systems and embedded services.

Managed Server Services visualization
Managed IT Services

Why SA businesses choose Daisy for Managed IT Services

Proactive 24/7 MonitoringWe fix IT issues in the background before they ever impact your staff.
Nationwide Branch Network56 local support hubs across South Africa for rapid on-site engineering.
Flexible In-house FinanceFinance your entire server and hardware refresh directly through Daisy.
Secure B2B Portal · Personal Response

Request B2B Quotation

Consolidate your technology under one SLA and one invoice.

4.8/5 · Rated by 30,000+ SA businesses
Step 1 of 3 Secure Form

What can we help with?

Select all the services you are interested in discussing.

Our Managed Server Service provides proactive monitoring, maintenance, and support for your Microsoft Server operating systems and embedded services such as Active Directory, File Shares, and SQL. This comprehensive service includes managed anti-virus, patch management, and third-party updates to ensure your infrastructure remains secure and compliant.

We deliver SLA-measured request and incident response, including remote assistance for servers as standard, with on-site assistance deployed when required. Choose from three flexible tiers designed to support all business needs and operational requirements.

Silver

  • 8-5 Remote Only
  • Microsoft Server
  • 1-Hour Response SLA
  • Proactive Monitoring
  • Automatic Remediation
  • OS layer support
  • Quarterly SLA Review
  • AV & Patch Management
Request Quote
Most Popular

Gold

  • 8-5 Remote Only
  • Microsoft Server
  • 30-Min Response SLA
  • Proactive Monitoring
  • Automatic Remediation
  • OS and Application availability
  • Quarterly SLA Review
  • 1TB Cloud Backup
  • AD Maintenance
  • AV & Patch Management
Request Quote

Platinum

  • 24/7 Remote and On-site
  • Microsoft Server and Linux
  • 15-Minute Response SLA
  • Proactive Monitoring
  • Automatic Remediation
  • 2TB Cloud Backup
  • AD/Azure AD Maintenance
  • AV & Patch Management
  • Quarterly SLA Review
  • OS, application availability & 3rd party vendor liaison
Request Quote

Watch

Service Delivery Scope

Remote & On-site Support

Daisy Managed Services will endeavour to resolve all requests remotely. In instances where issues cannot be resolved remotely, an on-site appointment will be scheduled. Silver tier SLA customers will require an additional call-out quote to be accepted to action the on-site request. Gold and Platinum tier SLA customers will not be charged for call-outs or on-site requirements.

Server Support Scope

Daisy Managed Services will support servers no older than 5 years, and will (in cases where the manufacturers warranty is available) assist in the warranty RMA process with the relevant suppliers. We exclusively support the latest Microsoft operating systems as defined by Microsoft. Out-of-date and unsupportable systems will be highlighted to the customer and will be excluded from the support scope until upgraded to a supported version.

SLA Response Times

Customers can log incidents via email to the support desk, through the Daisy Support Manager application, or by calling the support line. Every incident is allocated a service number used to track the request from inception to closure. All escalations require this service number.

Proactive Monitoring

As part of our proactive monitoring solution, we ensure that critical security and essential patches from main vendors are applied automatically with minimal disruption to business functions. We apply fixes to common issues automatically, providing IT environments with behind-the-scenes maintenance.

Quarterly SLA Review

Daisy Managed Services provides a quarterly engagement session to review the previous quarters SLA metrics and discuss any incidents. During this session, the technical account manager will advise on technical improvements and service offerings to enhance the customers infrastructure.

Frequently Asked Questions

Managed Server Services involve Daisy's expert team monitoring, maintaining, and optimising your business servers 24/7. This includes performance tuning, updates, backups, and proactive issue prevention, ensuring your systems stay secure, available, and reliable at all times.
Outsourcing to Daisy gives your business expert technical support without the cost of maintaining in-house IT teams. Benefits include improved uptime, enhanced security, faster issue resolution, scalability, and predictable monthly costs, allowing your teams to focus on core operations instead of server administration.
Yes. Daisy offers flexible management options for both on-premise and cloud-based servers. Whether your infrastructure is hosted locally, in a private cloud, or within platforms such as Microsoft Azure or AWS, our team ensures full visibility, compliance, and optimal performance.
Security is built into every level of Daisy's Managed Server Services. We implement real-time monitoring, firewall management, vulnerability patching, access control, and encrypted backups to keep your data protected against threats and unauthorised access.
Absolutely. Every organisation has unique operational and compliance requirements. Daisy designs customised server management plans that align with your infrastructure, growth goals, and budget - from proactive maintenance and support to full end-to-end management.

“The installation and electrical work carried out was of a high standard which was carried out satisfactorily. The after-sale service has also been excellent to date.”

Brent Ferguson

General Manager

40+
Years Experience
56
Branches Nationwide
24/7
365 Support
1 SLA
One Partner

Ready to implement this solution?

Our specialists will help you integrate managed server services into your existing infrastructure seamlessly.

Get a Tailored Quote
Request B2B Quotation