Office Automation / Technical Bethlehem, Free State Permanent
About the Role
We are looking for a hands-on Field Service Technician to join our Office Automation team in Bethlehem, Free State. You will be the person our clients rely on when their copiers and printers need attention: servicing, repairing and maintaining devices onsite, and keeping their businesses running with minimal downtime.
This is a field-based role for a self-driven technician who enjoys solving problems independently. You will cover multiple client sites across the region, resolve hardware, software, firmware and general IT faults, and balance scheduled preventative maintenance with reactive breakdown calls, all within SLA. We are looking to fill this position as soon as possible.
What You’ll Do
Service and repair client devices onsite, with a strong focus on copiers and printers.
Diagnose and resolve hardware, software, firmware and general IT-related faults.
Perform preventative maintenance services to reduce client downtime and ensure calls are completed within SLA.
Balance scheduled preventative maintenance with reactive breakdown calls across multiple client sites.
Manage your boot stock of toners and spares, submitting accurate job sheets monthly.
Log and update jobs accurately using the Tech Connect mobile app.
What You’ll Bring
Minimum 2 years’ experience in the office automation industry.
Previous field service experience. Experience on high-volume devices is advantageous.
An understanding of networking and software, as this forms part of the role.
Strong troubleshooting ability across hardware, software and firmware.
Able to work from manuals and technical documentation, particularly in low-connectivity areas.
Good communication skills with both clients and management.
Strong time management and the ability to work independently with minimal on-site support.
Qualifications
Minimum Grade 12 (Matric).
Valid driver’s licence. This is a field-based role and travel to client sites is required.
Your Career Path
Field Service Technician → Senior Field Service Technician → Technical Specialist → Field Services Team Lead.
Reports to: Technical Manager. One position. Market related and commensurate with experience.
Location: Bethlehem, Free State. Send your CV to: hr-gp@daisy.co.za or call 087 056 0744.
