Your first step into a serious Microsoft 365 career.
Daisy Business Solutions is hiring a First Level Support Engineer for our NOC in Bryanston. You'll be the first point of contact for our clients - triaging incidents, resolving Tier 1 tickets on first contact, and building the M365 and networking foundations that shape a real IT career. This is a genuine ramp into a Microsoft 365 / Modern Desktop path, not a dead-end helpdesk seat.
What you'll do
Act as the first point of contact for client incidents and requests via phone, email and the service portal.
Perform initial triage, log accurate ticket details, and classify or prioritise based on severity and SLA.
Resolve Tier 1 incidents on first contact - password resets, MFA setup, and user access in Microsoft 365.
Troubleshoot workstation issues, basic local and network printer problems, and standard Windows/macOS software.
Review daily automated health checks, triage backup failure alerts, and escalate persistent issues to the Advanced Desk.
What success looks like at 6 months
You're confidently and independently resolving high-volume Tier 1 tickets within SLA. You're producing clean, professional closing notes that clearly explain root cause and resolution. And your bilingual client communication - English and Afrikaans - is proactive, warm, and delivered without needing prompts.
What we're looking for
Must-haves
1-2 years in a fast-paced Remote Help Desk, Service Desk or IT support environment.
Fully bilingual and fluent in English and Afrikaans, verbal and written.
Hands-on Microsoft 365 Admin Center experience - user management, password resets, MFA, mailbox and folder permissions.
Basic networking knowledge - Wi-Fi, DNS, DHCP and standard network printer troubleshooting.
Comfortable with PSA ticketing systems and RMM monitoring tools.
Calm, structured and polite under pressure, with strong triage and escalation judgement.
Reliable transport to and from work.
Advantageous
CompTIA (A+ / Network+) or Microsoft 365 certifications.
No formal degree required - practical experience and technical capability are valued over qualifications.
The reality of the role
You'll support clients in both English and Afrikaans, using strong judgement to know when to fix and when to escalate. You'll manage a high-volume daily ticket queue while staying calm, structured and polite under pressure. And you'll balance speed of resolution against clear, thorough client communication - which is what turns a helpdesk seat into a real client-facing capability.
Why this role
Hands-on exposure to Microsoft 365 administration - user management, MFA, mailbox permissions - a solid foundation for an M365 / Modern Desktop career path.
Clear progression: strong Tier 1 performers are positioned for escalation to the Advanced Desk.
A genuinely varied day - incident triage, identity & access, workstation support, networking basics - not a repetitive single-queue role.
A bilingual (English/Afrikaans) environment where your language skills get used daily, not left on your CV.
Real ownership of the client relationship, not just ticket-closing. The role is built around explaining and resolving - which builds strong client-facing communication skills.
Extensive training provided.
How to apply
Email your CV to Hr-gp@daisy.co.za or call 011 244 5000.