Job Specification
First Level Support Engineer (NOC)
Technical Services Bryanston, Gauteng Permanent
First line of response for the Network Operations Centre — triage, escalate, and keep clients moving.
About the role:
You are the first person a client reaches when something breaks. You triage the fault, fix what you can, and escalate what you cannot — clearly and quickly.
Responsibilities:
Monitor the NOC dashboards and respond to alerts as they are raised
Log, triage and resolve first-line incidents within SLA
Escalate to second line with a clear, reproducible handover
Keep the client informed while their issue is open
Requirements:
A+ / N+ or equivalent, or demonstrable equivalent experience
One year in a service desk or NOC environment
Clear written and spoken English
Own transport and a valid driver's licence
2 positions available.
Reference: DBS-NOC-001
Applications close on 27 September 2026.