Technical / Field Service Johannesburg & Pretoria, Gauteng Permanent
About the Role
Daisy Business Solutions is looking for a hands-on IT Field Service Engineer to keep our customers’ technology running at its best. Based in the field across Johannesburg and Pretoria, you will install, configure and troubleshoot the hardware, software and networks that businesses depend on every day, from servers and workstations to routers, switches and LAN/WAN infrastructure.
This is a role for a technically confident, customer-focused engineer who can work independently, think clearly under pressure and resolve issues right the first time. You will work alongside network architects, system administrators and security professionals on complex projects, respond to critical outages, and play a key part in mentoring junior engineers. A company vehicle is provided.
What You’ll Do
Install, configure and troubleshoot hardware (servers, workstations, routers, switches and peripherals) at customer sites.
Install and update software applications and operating systems for customers.
Diagnose and resolve hardware and software faults on-site, responding to service requests and supporting users.
Set up, maintain and troubleshoot LAN/WAN networks, resolving connectivity issues and optimising performance.
Test and quality-check IT systems, and replace and configure faulty hardware components.
Create and maintain network documentation: diagrams, configurations, SOPs and accurate site credentials.
Respond to emergency calls and critical outages as part of on-call support.
Work closely with network architects, system administrators and security teams, and mentor junior engineers.
What You’ll Bring
2 to 5+ years’ hands-on experience in IT support, field service or technical roles.
2 to 5 years’ experience in the office automation industry.
Proven experience with on-site hardware and software installation, network setup and customer-facing support.
Strong knowledge of computer hardware, including servers, workstations, peripherals, routers and switches.
Installing, configuring and troubleshooting operating systems (Windows, Linux) and software applications.
Familiarity with diagnostic tools, testing procedures and basic IT security practices.
Excellent problem-solving and critical-thinking abilities, with strong customer service orientation.
Physically able to lift equipment of 20 to 50 kg and perform manual hardware work.
Willing to take part in on-call and emergency response, and to travel frequently.
Qualifications
Grade 12 (minimum).
A diploma or degree in IT, Computer Science, Electrical/Electronic Engineering or a related field is advantageous.
Valid driver’s licence. A company vehicle is provided.
Your Career Path
IT Field Service Engineer → Senior Field Service Engineer → Specialist / Lead Engineer → Field Services Team Lead.
Reports to: Technical Manager. One position. Market related and commensurate with experience.
Location: Johannesburg and Pretoria, Gauteng (field-based). Send your CV to: hr-gp@daisy.co.za or call 087 056 0744.
