Desktop Support

Job Description: 

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, SDWAN, Quality of Service (QoS)).

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

Monitor performance, system resource utilization and do capacity planning to ensure system availability and reliability.

Provide Level-2/3 support and troubleshooting to resolve issues.

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

Testing for Network Vulnerabilities: Network security engineers work with a larger information security team to evaluate, test, and troubleshoot technologies. They’re expected to identify, diagnose, and resolve information security issues.

Prepare Reports: Based on findings, network security engineers write comprehensive reports including
assessment-based findings, outcomes, and propositions for further system security enhancement.

Produce Documentation: To ensure proper protocols and processes are in place, network security engineers create and maintain comprehensive documentation related to server and security infrastructure.

Create Network Security Policies: Network security engineers play a role in devising comprehensive network security policies. This includes determining security issues that need to be addressed; identifying security strategies needed to deal with the risks; implementing policies for allocating administrative tasks; keeping on top of audit logs to flag suspicious activity; and devising network password procedures.

Maintain partner relationships: Keep strong relationships with integrators and vendors with regards to: installations, technological advances, exploration of new features and functions.

Mentor junior engineers, provide guidance, training and upskilling to team members.