Call Center

Reliable, integrated, and low-cost Call Center solutions.

Call centers are an important department for most organisations that deal with a large base of clients. They enable customers to have real conversations with people via telephone, live chat, or email, and it’s in these interactions where companies get to give their customers a good brand experience.

Having the right call center equipment set up is critical across a number of factors that can influence the quality of your customer experience. Business Call Center systems have evolved as customer demands have become greater and as a premier office automation company, Daisy Business Solutions are suppliers of the latest in call center technology.

Daisy offers a wide range of hardware and software call center solutions that will allow you to:

• Enable call center managers to manage their workforce
• Provide software to maintain call routing, flow, and records
• Provide the latest in call center equipment hardware
• Add self-service options
• Customise the client’s waiting experience
• Agent monitoring with up to the minute reporting and analytics

As unified communications and technology experts, we understand the complexities of setting up and managing call center environments. Daisy can assist with the infrastructure required to set you up, from high-speed connectivity to the latest in voice over IP (VoIP) services and technology, we can also manage your handsets and headsets requirements. Our aim is to ensure that you’re able to manage all of your inbound and outbound calls efficiently.

Designed with the end-user in mind our systems are easy to use and come standard with a range of sophisticated features making them perfect for any sized inbound, outbound, or blended call center setup. Feature-rich products that will help you establish integrated, reliable and, cost-cutting solutions for your company.

Our call center solutions are perfect for companies in the following industries

• Banking & Finance
• Education
• Retail
• Government
• Travel & Transportation
• Healthcare
• Tele Marketing
• And many more….