Service Controller

Job Description: 

• Log connectivity service calls
• Identifying correct fault diagnosis 
• Process applications on behalf service providers 
• Update connectivity applications and relevant spreadsheets 
• Coordinate technicians
• Update connectivity call out sheet 
• Arrange stock for connectivity   
• Conducting feasibility analysis with service providers 
• Submitting porting/migration to service providers
• Processing quotations and invoices  
• Provide regular feedback to relevant parties i.e. clients, suppliers and internal staff
• Accurately load all information on the BPO system
• Ensure timeous handling of all customer queries 
• Perform any other duties as assigned from time to time

Work Experience and Skills:

• Minimum 2 years’ experience as a Customer Service Controller /Agent 
• Must have general connectivity-related experience 
• Grade 12 qualification
• Strong in Microsoft word & excel 
• Industry experience preferable 
• Excellent customer service experience 
• Telephone and email etiquette 
• Timeous handing of administrative duties & completion of work 
• Must be able to handle stress within a highly pressurized environment 
• Strong organizational skills 
• Excellent communication skills