The Upsides of Using a Cloud-Hosted PABX System

2022-10-17 20:17:19

With 93% of companies converting to online telephone systems, Cloud-hosted PABX systems are here to stay.

Businesses can now replace their traditional on-site telephone systems with cloud-hosted ones. The migration is worthwhile if downtime issues with a previous phone system regularly occur.

However, it can be tricky to decide whether to upgrade your on-premises phone system to one that can accommodate the needs of your remote workers but remember that upgrading to cloud solutions offers flexibility and reliability.

Your business needs trustworthy and secure voice-calling technology to communicate and grow. Take time to figure out whether a cloud-based PABX system could be the right choice for your organisation.

Here are the benefits of using these telephone systems:

 

1 - Better Uptime and Reliability

Gone are the days when businesses relied solely on traditional on-site telephone systems. Today, more organisations value uptime and reliability when choosing a telecommunications provider to avoid losing revenue and a tarnished reputation when customers can't reach them.

A cloud-hosted PABX system ensures that your business is reachable at all times and geographically flexible, meaning that your staff can work remotely.

Your employees can also automatically set the telephone system to divert calls to their handheld devices. They can simultaneously transfer the calls to their desks and handheld devices, ensuring that no calls go unanswered.

 

2 - Powerful Features for Leveling up Workflows

Specifically designed to improve the mobility and productivity of your business, cloud-based PABX systems feature specialised tools that ensure their dependability. As they're cloud-hosted, you won't need extra hardware to accommodate them, and your business can turn to them more conveniently when looking to reach more customers. The built-in features include:

  • Voicemail options
  • Automated attendants
  • Advanced email
  • Text messaging
  • Chat messaging
  • Fax services
  • Call recording
  • Visual voicemail transcription
  • Call log reports
  • Team collaboration tools
  • Find Me/Follow Me

They are easy to use and adapt to your day-to-day business processes. These features require no technical setup, and the add-ons can also integrate with other essential business tools such as CRM (customer relationship management).

 

3 - No Ongoing Maintenance

Traditional phone systems can be frustrating because they only work optimally with regular maintenance. However, carrying out this maintenance work can be time-consuming and costly in the long run, and your organisation may also not have the right personnel for the job, thus prompting the need to outsource.

With a cloud-hosted PABX system, your employees won't have to perform routine system adjustments and updates; instead, the hosting provider will handle them on your behalf.

A professional PABX service provider will also cover network routing, call routing, maintenance, and upkeep, helping you save on IT staffing and outsourcing expenses while increasing your employees' productivity.

Once you start using a cloud communications system, you will not need to worry about technical glitches or downtime. Neither will there be a need for your hosted telephone system to go offline when repairs, updates, or maintenance are in progress.

 

4 - Adapts to Changing Conditions in the Workplace

PABX systems are unrivalled when it comes to adapting to ever-changing workplace conditions. You can customise them to fit different business purposes without compromising on quality.

For instance, and in line with the growing communications needs of your business, you can set them to increase your call capacity and reflect the increase in impressions on a service or product.

As you adapt your PABX system to different workplace conditions, you must identify your end goal. For instance, you may be conducting this exercise to improve call quality or customer satisfaction.

Remember, you won't have to worry about harsh weather or environmental conditions posing a risk to your telephone systems because Cloud-hosted PABX systems run through the internet and require only fibre-optic cables. Vandalism and hardware failures will also be a thing of the past as they only affect traditional phone cable lines.

 

5 - Top-Level Security

One of the concerns you may have with your existing communications system on-premises is the type of security protocols it uses. Legacy phone systems are susceptible to wiretapping and thus can be unreliable when employees exchange sensitive company information. Cloud-hosted PABX telephone systems for business address these concerns as they feature top-level security attributes you can use to secure your calls.

The features include call encryption and 24/7 server monitoring. Furthermore, PABX systems demand constant third-party compliance validation for security purposes.

It is the responsibility of your chosen hosting provider to have security measures in place for the PABX phone system to work optimally. They also handle all security patches, firewall setups, and software updates, and most hosting providers have algorithms to prevent an overwhelming amount of unauthorised calls.

 

6 - Cost-Effective

Investing in a cloud-hosted PABX system is a sure way to cut operational costs in your business. The investment can save on call costs, equipment, and staffing.

Your business will also eliminate traditional telephone systems' maintenance costs and remain profitable with no downtime.

Cloud-hosted PABX systems require only an Internet connection, so you won't have to invest in hardware to host them. Additional savings are those traditionally spent on expensive upfront fees, software maintenance, and periodic upgrade costs.

Once signed up for a cloud-hosted PABX system, billings are for usage only, whereby you pay for nothing more than the hosting package and the bandwidth your business needs.

 

Looking for Business Telco Solutions?

A cloud-hosted PABX system boasts many advantages compared to an on-premises phone system. The cloud option will cut costs and improve productivity and workflow in your business.

Contact Daisy Business Solutions for a free quote on a wide range of business IT solutions and services. We will help you with expert telco solutions that provide a competitive advantage and ensure continued success.